How do I check or cancel my current subscription?

Please follow the instructions below.

1. Open the App Store app on your device.
2. Tap on your profile icon on top right corner of the screen.
3. Tap on Subscriptions.

If you have previously purchased a subscription, you should see Tide Alert listed under the subscriptions. You can manage all your subscriptions from this screen.

If you do not see Tide Alert listed here, then you don't have a subscription and you will not be charged for it.

I have already purchased a subscription, but the app continues to show the purchase screen.

This can happen when you switch or upgrade your device. In that case, simply choose the 'Restore Purchase' option from the payment screen and your subscription should get restored back to normal.

In case you are unable to get it to work and you are able to confirm you already have a valid subscription by following the steps above, then please contact support by tapping on the 'Contact Support' link from the payment screen.

Do I need a separate subscription for iPad or Mac if I purchase a subscription for my iPhone?

No, you do not need a separate subscription. Your single subscription will cover all your Apple devices including iPhone, iPad, Apple Watch and Mac.

Why do you charge for a subscription?

There are ongoing costs for supporting the cost of development, maintenance and support of the app and for running the servers. The subscription helps to make these efforts sustainable into the future.

Do you store any of my billing or my credit card info?

We do not. Apple handles all of the billing and subscription transactions and we do not see any of your credit card data.